We do our best to ensure that you are satisfied with every purchase. Our products are guaranteed for their natural life and to be free of manufacturing defects. We also conduct rigorous quality assurance of all goods in inventory. Our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use. We ensure correct fitting of all items to your measurements and we can arrange for insurance to prevent against damage in the post.

Within 30 days of original purchase: we gladly offer an exchange policy for goods found to be defective upon delivery. Defective goods must be returned to us at the buyers cost and we will ship to you a replacement item of the same value at no additional postage charge. Please note, make your product selections carefully as we do not offer refunds or exchanges for a change of mind.

Send exchanges to:
SSPRK Pty Ltd, 25 Fercliffe St, Upper Coomera, 4209 QLD
Please include a short note with the model and color bag that you would like to exchange with.

PRIVACY & SECURITY

At SSPRK PTY LTD, we respect your privacy. Your name and any information you provide to us will not be sold to other companies. Information that you provide to us is solely for SSPRK PTY LTD use. If at any time you prefer not to be included in our mailings, please notify us by e-mail and we will honor your request.

We protect sensitive payment and contact information with Secure Socket Layer Technology (SSL), the latest technology is used in our site to encrypt your information and make sure that only you and SSPRK PTY LTD see it.

Shopping online at SSPRK PTY LTD is statistically safer than using your credit card in a department store or restaurant. Technology experts point out that online purchases without human intervention are far safer because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
If you need further information or have any questions, please contact us by e-mail mail@ssprk.com